As a first in India, Maruti Suzuki has started servicing vehicles in the night, under the carmaker’s ‘car servicing at night’ initiative. The service is available in five cities at the moment, and they are Gurgaon (Haryana), Sahibabad (UP), Bangalore and Mangalore (Karnataka), and Bhubaneswar (Odisha).
Partho Banerjee, the Executive Director (Service) at Maruti Suzuki, said, “Customer convenience is of utmost importance, and with this initiative, we strive to enhance the customer ownership experience. The idea is to give customers the convenience and ease of dropping their vehicles overnight for repair work. We are sure this will help us climb the ladder of customer care.”
This service basically targets those customers who are busy during the day and can spare time for the vehicles to be serviced during the night, like taxi operators. Also, this service will come at no extra cost compared to the regular daytime service.
Also, Banerjee said that there will be no unexpected delays in terms of delivery. He said, “In most cases, cars will be ready as per the committed timeline. However, in case of unexpected delay, the customer will be offered a loaner car. The service advisor will not call or disturb the customer at night.”